When you first log into the NHS Wales App you will use your login email and password and will receive a security code. You can continue using NHS login in this way or you can change the way you login using biometrics.
To set up biometrics in the App:
The next time you log in, you'll be asked to touch the fingerprint sensor or look at the device instead of entering your email, password and security code.
If you're using an Android device and your fingerprint, face or iris is not recognised, try logging in with a different type of biometrics, if your device supports it. For example, try logging in using your fingerprint if your face is not recognised.
If you cannot use biometrics, log in using your email, password and security code instead.
| Google Pixel and Nexus phones |
These instructions also apply to most Android devices:
|
| Samsung phones and tablets |
Samsung uses different names for biometric features and the help they offer is unique to each device. You will need to find your particular device on Samsung's website and search for "fingerprint", "facial" or "iris" on the help page for your device. Search for your device in Samsung help and support |
| Apple Touch ID |
Go to Apple's guide on how to set up Touch ID on an Apple Device If have you any problems, you can also find out what to do if Touch ID is not working on your iPhone or iPad |
| Apple Face ID |
Go to Apple's guide on how to set up Face ID on an Apple device If you have any problems, you can also find out what to do if Face ID is not working on your iPhone or iPad Pro |
| Other phones and tablets | Go to the particular manufacturer's website for detailed help about using biometrics on their devices. |