When you open the NHS Wales App on your phone, tablet or browser, you'll be prompted to log in using your NHS login.
NHS login allows you access a range of health and care websites and apps with one set of login details.
The NHS Wales App does not manage NHS login. It's a UK-wide service and is currently only available in English. When you're set up and logged in, you can choose to use the NHS Wales App in Welsh.
If you've already set up your NHS login and have verified your identity, you can log in and use the NHS Wales App immediately.
If you have an NHS login but have not verified your identity, you'll only be able to use the NHS Wales App for NHS Wales services like NHS 111 Wales and blood and organ donation.
To access services from your GP practice, you'll need to verify your identity.
If you do not have an NHS login, you can set one up now and verify your identity. This allows you to access health and care services from NHS Wales and your GP practice.
Follow the on-screen instructions from the NHS Wales App to go to NHS login and set up your account. You will be asked to prove who you are.
To use the NHS Wales App, you must:
Two-factor authentication (2FA) is a security method that requires two different forms of identification to verify a user's identity before giving access to resources and data
There are two options to verify who you are:
To verify your identity using NHS login, you’ll need to submit acceptable photo ID and record a short video.
Acceptable NHS photo login ID:
Use photo ID to prove who you are
Watch this video to learn more about how to set up your NHS login and access to the App.
To view closed captions or the transcript for this video, select the YouTube icon in the video. This will open the YouTube website in a new window.
Once you complete this, you can return to the NHS Wales App and log in.
To use this service, you'll need to take two pieces of identification to your GP practice. This is another way for patients who do not have the accepted NHS login identity documents to verify their identity.
As part of the process, you’ll usually need to attend the practice in person and be asked to complete a form. If you're disabled and unable to attend, discuss options with your practice.
Once your identity is verified by your practice, they’ll give you an identity verification letter. You must then complete all the steps with NHS login.
Watch this video to learn more about how to set up your NHS login with the Welsh Identity Verification Service.
You'll be required to give two documents to your practice. One of them must be photo ID.
From the table below you will need to provide two pieces of identification listed in columns B or C in the table below, or one piece from column A and one piece from column B or C.
Accepted evidence in the standard issued by the Welsh Government is shown in the table below.
|
Column A |
Column B |
Column C |
|---|---|---|
|
A Home Office travel document:
|
Passports that meet the International Civil Aviation Organisation (ICAO) specifications for machine-readable travel documents, such as a South African passport. | Biometric passports that meet the ICAO specifications for e-passports, such as a UK passport. |
| Other official government or local authority issued travel cards as issued in the UK (for example, a Freedom Pass). | Identity cards from an EU or European Economic Area (EEA) country that follow the Council Regulation (EC) No 2252/2004 standards. | Identity cards from an EU or EEA country that follow the Council Regulation (EC) No 2252/2004 standards and contain biometric information. |
| 60 and over Welsh Concessionary Travel Card. | UK photocard driving licences. | A UK biometric residence permit |
| Disabled Person’s Welsh Concessionary Travel Card. | EU or EEA driving licences that follow the European Directive 2006/126/EC | |
| A Blue Badge | ||
| A ‘substantial’ electronic identity’ from a notified eIDAS scheme. | A US passport card. | |
| A digital tachograph driver smart card | ||
| A proof of age card recognised under the Proof of Age Standards Scheme (PASS). | An armed forces identity card. | |
| A proof of age card recognised under PASS with a unique reference number. | ||
| A ‘high’ electronic identity from a notified eIDAS scheme. | ||
|
Other ID |
Other ID |
Other ID |
| A marriage or civil partnership certificate. | UK electoral identification document (for example, a Voter Authority Certificate). | |
| A firearms certificate. | A bank, building society or credit union current account (which the claimed identity can show by giving you a bank card). | |
| An education certificate from a regulated and recognised educational institution (such as an NVQ, SQA, GCSE, A level or degree certificate). | A student loan account. | |
| A birth or adoption certificate. | A credit account. | |
| A gas or electric credit account. | A loan account (including hire purchase accounts). | |
| A rental or purchase agreement for a residential property. | ||
| A Blue Badge. |
If you do not have photo ID or any of the documents in the table above, your practice might still be able to verify your identity by vouching that you are who you say you are.
You should contact the practice before you attend as you will be asked to show some identity documents. The practice will ask for certain information from you to verify your identity regardless of how well they know you.
In certain circumstances the practice may request your identity is confirmed by a clinician at your practice to verify that certain details are contained in your health record.
For help with your NHS login, visit the NHS login Help centre.
Here you can find out how to manage your account, including updating your contact details.
If you cannot find the help you need at the help centre, contact NHS login support.
Find out more about NHS login rules of use.
We’re developing a service for family members and carers to be able to access and manage health and care services on behalf of someone else. This will be known as Authorised Access.
When this service is available, you’ll need to contact your GP practice to:
The person whose services you apply to manage, or give access to manage your services, will need to be registered at the same GP practice, you will need to verify your identity with your GP practice, you will have to request for access with your GP Practice. It will be at the practices discretion on what access they allow you authorised access to. This page will be updated when this service is live.