In the NHS Wales App, you can:
You may not see a repeat prescription if:
You may not be able to order some prescription medicines if:
| It has already been requested | You can check your request history in the App to confirm |
| You need a medicine review | You can contact your GP practice to book a medicine review |
| It's too early to order your medicine | If medicine is not showing in the App as available to order, it could be because it has not reached its specific due date. |
| It's an acute (short-term) or one-off prescription | To check if you have an acute or repeat prescription, go to My health, then select GP health record. |
| You have a repeat dispensing prescription | If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period; you do not need to request the prescription again. |
You can see when your repeat prescription order is:
“Requested” means that your request is being processed and is awaiting review by a GP.
If the status is "Approved", contact your GP practice to find out when the prescription will be ready for collection.
“Rejected” means a GP has reviewed your request and declined it. Your GP practice can give you details on why this has happened.
Once your prescription medicines are ready at your community pharmacy, you may receive a prescription ready notification.
This feature is currently being rolled out to community pharmacies across Wales, so your community pharmacy may not be able to send these yet. If you think your prescription should have been dispensed and you have not received a notification, please contact or visit your pharmacy. Find out how to turn on push notifications for the NHS Wales App on your device.
Once you've ordered your repeat prescription, it is recommended that you wait 72 hours before you pick up your medicine(s).
It might be that the medicine name has been changed by your GP or the pharmacy are using a medical term you're unfamiliar with. The pharmacy where you collect your medicine can tell you about the different names for the medicine.
If you're still not sure it's the right medicine, contact your GP practice.
You can find out more medicines information from NHS 111 Wales online.
If you run out of medicine outside your GP practice’s normal opening hours and need some urgently, here are some ways you may be able to get supply quickly, even if you're away from home.
If your local pharmacy is closed, you can get your medicine from any pharmacist with your prescription, as long as it's in stock. Find other nearby pharmacies and their opening hours here.
If you run out of prescription medicine and do not have a prescription with you, you may be able to obtain an emergency supply from a pharmacist without a prescription. You should take an old prescription/repeat slip or the medicine packaging with you to the pharmacy, if you have it.