1.1 The NHS Wales App has been produced by the Digital Services for Patients and the Public Programme (“DSPP”).
1.2 DSPP is operated by Digital Health and Care Wales of Tŷ Glan-yr-Afon, 21 Cowbridge Road East, Cardiff, CF11 9AD, a Special Health Authority established by Order made under the National Health Service (Wales) Act 2006.
1.3 To find out more about our role, please visit the DSPP website.
2.1. The NHS Wales App is available to download as an app operating on a mobile device (or the services it enables can be accessed on a website).
2.2. This Cookie Policy relates to the service provided by the NHS Wales App whether accessed as an app or using the website.
2.3. This Cookie Policy should be read alongside the App Privacy Policy
3.1. DSPP uses cookies to deliver the NHS Wales App. These are small files which are widely used to make websites and apps work, or work more efficiently, as well as to provide services and functionalities for users.
3.2. We use two types of cookie on the NHS Wales App:
3.3. We ask you to accept our Cookie Policy when you accept the NHS Wales App terms of use and privacy policy. In doing so, you agree to let us put the strictly necessary cookies on your device.
3.4. We also offer you the choice of accepting or declining the optional analytic cookies that help us improve NHS Wales App performance.
A table of strictly necessary cookies we need to put on your device for the NHS Wales App to work is contained in Appendix A.
5.1. We use software called Google Analytics and Qualtrics to collect performance data about how people use the NHS Wales App. The information helps us to improve the app.
5.2. Your "client IP address" is transmitted to Google Analytics and Qualtrics as part of performance data but is not stored. We cannot identify individuals from your client IP address. No other personal information (for example, your name or address) is collected.
5.3. We do not allow Google or Qualtrics to use or share our analytics data.
5.4. You can choose whether to allow optional analytic cookies in the NHS Wales App. To change your preference:
5.5. When you change your preference, it applies to all the devices on which you use the NHS Wales App.
5.6. For details of cookies set by Google Analytics see Google Analytics Cookie Usage
5.7. For details of cookies set by Qualtrics see Qualtrics browser compatibility and cookies
6.1. The majority of devices and browsers will allow you to alter the settings used for cookies and disable and enable them as you require.
6.2. You can select your cookie preferences so that you do not get any cookies (except strictly necessary cookies) if you prefer not to receive them.
6.3. You can also delete the cookies already on your device, and you can set your browser or device to prevent them being placed.
6.4. If you set your preferences to restrict cookies, it could limit the functionality of the NHS Wales App.
6.5. If you do not allow cookies, the Feedback button will not appear. This means that you will not be able to send feedback from within the App. Find out how to send feedback in the App
7.1. Our terms of use, privacy policy and Cookie Policy may change. We'll inform you and request your continued agreement if we make any significant changes to our privacy policy, Cookie Policy or terms of use.
Strictly necessary cookies we need to set
|
Name |
Purpose |
Expires |
|---|---|---|
|
nhso.session |
NHS Wales App session cookie. This is set when you log in to the app. It makes temporary use of your personal information collected by the app, only holding information for the duration of your session. It is required by various features in the app and is deleted when your session ends. |
When you close the app or sign out |
|
NHSO-Session-Id |
NHS Wales App session cookie. This is set when you log in to the app. It makes temporary use of your personal information collected by the app, only holding information for the duration of the session. It's used to ensure you're securely logged in and your information is secure, and is deleted when your session ends. |
When you close the app or sign out |
|
nhso.auth |
NHS Wales App session cookie. This is set before you log in to the app. It contains information used for login purposes. It does not collect, store or make use of any of your personal information and cannot be used to identify you. |
When you sign into the app |
|
nhso.terms |
NHS Wales App session cookie. This is set when you sign into the app. It temporarily stores whether you have accepted the conditions of use and optional analytic cookies, to improve the performance of the NHS Wales App. It does not collect, store or make use of any of your personal information and cannot be used to identify you. |
When you close the app or sign out |
|
BetaCookie |
NHS Wales App persistent cookie. This is set before you go through the NHS login registration process. It captures an identifier for your GP practice and whether they currently offer a full set of GP services. It does not collect, store or make use of any of your personal information and cannot be used to identify you. |
365 days |